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Working with Stone and Consumer Complaints: CC1703

Colin Cass
Formal CPD
1 Hour - FORMAL
Duration: 00:45:41
Colin Cass is an expert on the technical aspect of stone and ceramic tile use in buildings.
In this talk, he focuses on stone. Stone has a significantly increased share of the general tile market in Australia, and an even larger share in the architectural finishes market. However, stone is a natural product and is subject the it’s own set of issues with regard to selection, installation maintenance and use…or abuse.
Colin examines several case studies, to highlight the some potential issues and difficulties in dealing with consumer complaints about stone products, and clearly outlines the processes available through the consumer law in Australia,
This is a very worthwhile talk for anyone involved in the recommendation and subsequent specification of stone products.
At the completion of this course you will:
  • Understand the processes for dealing with customer complaints within the NCAT framework
  • Understand the role of Australian Consumer Law
  • Appreciate the benefit of expert representation & adjudication
  • Understand the ‘deemed to satisfy’ requirements under this law
  • Now where you can get assistance with this process and what to expect.

Recognised by the NSW ARB, ARB of Victoria, BA of Qld, AB of WA, Work Stds Tas, APB of SA, PIA, AILA & BDA



    Member of the Australian Stone Advisory Association

    Techtile Consulting Pty Ltd

  • Formal CPD
    1 Hour - FORMAL

    Each course provides a nominated value (in hours) of Formal training. These values can be translated to Formal points depending on your CPE/CPD program. eg: 1 Hour of Formal eClassroom training may equal up to 4 points.
    The email you receive detailing your course purchase, Tax Invoice and Course access, also contains details for your records of the course ID, course title and the number of CE/CPD credit units you receive when the course is completed. Once you have completed the course and you have satisfactorily answered the questionnaire, you will have the opportunity to print a Certificate of Completion which should be retained to substantiate your logbook records. will also retain records of courses purchased