Working with Stone and Consumer Complaints: CC1703

Duration: 00:45:41

Colin Cass is an expert on the technical aspect of stone and ceramic tile use in buildings.

In this talk, he focuses on stone. Stone has a significantly increased share of the general tile market in Australia, and an even larger share in the architectural finishes market. However, stone is a natural product and is subject the it’s own set of issues with regard to selection, installation maintenance and use…or abuse.

Colin examines several case studies, to highlight the some potential issues and difficulties in dealing with consumer complaints about stone products, and clearly outlines the processes available through the consumer law in Australia,

This is a very worthwhile talk for anyone involved in the recommendation and subsequent specification of stone products.

TARGET LEARNING OUTCOMES

At the completion of this course you will:

• Understand the processes for dealing with customer complaints within the NCAT framework
• Understand the role of Australian Consumer Law
• Appreciate the benefit of expert representation & adjudication
• Understand the ‘deemed to satisfy’ requirements under this law
• Now where you can get assistance with this process and what to expect.

Recognised by the NSW ARB, ARB of Victoria, BA of Qld, AB of WA, Work Stds Tas, APB of SA, PIA, AILA & BDA